Terms & Conditions

Last updated: 5 August 2026

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1. About these terms

These terms govern your use of the LeadBron website and, where you purchase leads from us, the agreement between you and LeadBron (“we”, “us”). By placing an order you agree to these terms. They are governed by the laws of the Republic of South Africa.

2. What we sell

LeadBron operates a lead marketplace. Members of the public request a quote for a financial product and give explicit, timestamped consent, in line with the Protection of Personal Information Act, to be contacted by one accredited financial adviser. We supply those lead records to advisers who purchase them.

A “lead” is a data record containing the person’s name, email address, telephone number, province, any notes they provided, and the date and time of their consent. Each lead is sold once only, on an exclusive basis, and is not resold to any other buyer.

3. Who may buy

Leads are sold for business use by financial advisers and related businesses. By purchasing you confirm that you are authorised to contact consumers about financial products in South Africa, that you hold any licence or accreditation required to do so, and that you will process the personal information in each lead lawfully and only for the purpose for which the person consented.

4. Pricing and payment

Prices are shown per lead in South African Rand on our order page and are payable in full before delivery. Payments are processed by PayFast. We do not receive or store your card details. Your order is confirmed once PayFast notifies us that payment has succeeded.

5. Delivery policy

Leads are delivered electronically only. No physical goods are shipped, and no delivery charges apply.

  • Immediate delivery. As soon as payment is confirmed, we allocate the leads available in your chosen category and email them to the address on your order as a CSV file attachment. This is normally within a few minutes of payment.
  • Partial delivery. Leads are a finite, live stock. If fewer leads are available than you ordered, we deliver everything in stock immediately and your order remains open for the balance.
  • Automatic completion. The outstanding balance is delivered automatically, by email, as new leads arrive in that category. Open orders are filled in the sequence they were placed, oldest first.
  • Delivery address. Leads are sent to the email address you provide at checkout. Please make sure it is correct and can receive attachments, and check your spam folder before contacting us.

6. Refund policy

Leads are digital goods supplied immediately, and once a lead has been delivered to you the personal information in it cannot be returned or un-disclosed. Delivered leads are therefore generally not refundable. The following exceptions apply, and we honour them in good faith.

6.1 Undelivered leads

If we have not delivered your full order within 30 days of payment, you may request a refund of the undelivered portion, calculated at the price per lead you paid. We refund this in full, without deduction. You may also request that refund earlier if you no longer want to wait for stock.

6.2 Faulty leads

We will replace, or at your election credit, any delivered lead where:

  • the telephone number supplied is not a working number;
  • the email address supplied is invalid and bounces;
  • the contact details are duplicated within the same order; or
  • the person confirms they never requested a quote.

Report faulty leads to us within 7 days of delivery, with the lead reference and a short description of the problem. We aim to resolve claims within 5 business days.

6.3 What is not refundable

A lead is a request for contact, not a guarantee of a sale. We cannot refund a lead simply because the person did not answer the phone, changed their mind, declined a quote, was not eligible for a product, or did not buy from you. Conversion depends on your own follow-up and we make no representation about it.

6.4 How refunds are paid

Approved refunds are paid back to the original payment method through PayFast, normally within 10 business days of approval. Your bank may take a few further days to reflect it. We do not charge a fee to process a refund.

7. Cancellation policy

  • Before payment. An order that has not been paid carries no obligation. Simply do not complete the PayFast payment, and nothing is charged.
  • After payment, before any delivery. If you contact us before any leads have been delivered, we will cancel the order and refund you in full.
  • After partial delivery. You may cancel the outstanding balance of an open order at any time and receive a full refund of the undelivered portion. Leads already delivered are subject to the refund policy above.
  • Cancellation by us. We may cancel and refund an order in full if we cannot verify that you are entitled to contact consumers about financial products, or if we reasonably believe the leads would be used unlawfully.

There are no subscriptions or recurring charges. Every order is once-off, so there is nothing to cancel between purchases.

8. Your obligations as a buyer

When you buy a lead you become a responsible party for that person’s personal information under POPIA. You agree to contact them only about the product they enquired about, to honour any request to stop contacting them or to delete their information, to keep the information secure, and not to resell, share, or add it to any marketing list. We may suspend or refuse service to a buyer who does not.

9. Consumer rights

Nothing in these terms limits any right you may have under the Consumer Protection Act, 68 of 2008, the Electronic Communications and Transactions Act, 25 of 2002, or any other law that applies to you and cannot be excluded by agreement.

10. Liability

We provide the marketplace with reasonable care, but we do not warrant that any lead will result in a sale, or that the service will be uninterrupted or error-free. To the extent the law allows, our total liability arising from any order is limited to the amount you paid for that order.

11. Changes to these terms

We may update these terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order. The date at the top shows when they were last changed.

12. Contact and complaints

For any order, delivery, refund, or cancellation query, contact us and we will respond as quickly as we can: